HOMETerms & Conditions
These Terms & Conditions (“Terms”) govern your use of the services provided by ZENI (“we,” “our,” “us”). By registering on our website and using our package forwarding services from Europe, you agree to comply with these Terms. Please read them carefully.
Use of Services
You agree to use our services only for lawful purposes. You must not ship prohibited, illegal, or restricted items as defined by carriers, customs authorities, or ZENI. Any misuse of our platform may result in suspension or termination of your account.
Customer Responsibilities
- Accuracy: You must provide accurate and up-to-date information for orders, shipping, and billing.
- Compliance: You are responsible for ensuring your shipments meet customs regulations in both Europe and the destination country.
- Payments: All service fees, shipping costs, taxes, and duties must be paid before parcels are dispatched.
- Security: You are responsible for keeping your account login credentials secure.
Service Limitations
ZENI is not liable for delays, loss, or damages caused by carriers, customs authorities, or force majeure events beyond our control. We do not guarantee delivery dates unless otherwise specified by the carrier.
Prohibited Items
Customers are prohibited from shipping items such as weapons, hazardous materials, counterfeit goods, perishable items, and any products restricted by law in Europe or the destination country. Shipments found to contain prohibited items may be confiscated without refund.
Payments & Fees
All charges for shipping, consolidation, repacking, insurance, and additional services must be paid in advance. Fees are displayed in your account before confirming a shipment. Unpaid balances may result in delayed or canceled shipments.
Liability
ZENI provides package forwarding services as an intermediary. Our liability is limited to the declared value of the shipment or applicable insurance purchased. We are not responsible for indirect or consequential losses.
Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or misuse our services. Any outstanding fees must be settled before account closure.
Changes to Terms
We may update these Terms & Conditions from time to time. Updated versions will be published on this page with a new effective date. Continued use of our services constitutes acceptance of the revised Terms.
Contact Us
If you have questions about these Terms & Conditions, contact ZENI at info@zeni.support, phone +4915510503716, or our office address in Europe.