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Insurance and Customs Support
ZENI offers insurance and customs support for your international shipments from Europe. These services protect your parcels from risks during transit and simplify customs clearance, ensuring smooth and stress-free delivery to your destination.
How it works
When creating a shipment in your account, you can add insurance for full or declared value. If your parcel is lost or damaged during delivery, the insurance provides compensation. For customs, our team prepares the necessary documentation, helps calculate duties and taxes, and provides guidance to avoid delays or penalties - for shipments originating from either Europe.
Benefits of insurance and customs support
- Security: compensation for lost or damaged items when insured.
- Peace of mind: assurance that your shipment is financially protected.
- Compliance: accurate customs documentation prepared for you.
- Time savings: avoid delays at customs with proper paperwork.
- Support: professional assistance for duties, taxes, and regulations.
Why it’s convenient
Insurance and customs support help you ship from Europe without worries. You are protected from unexpected losses, while customs handling becomes easier and faster. With ZENI, every shipment is backed by safety, accuracy, and professional assistance.
FAQ
The insurance cost depends on the declared value of the parcel. You’ll see the exact fee before confirming the shipment.
Insurance covers loss, theft, or damage during international shipping. Specific exclusions may apply and are detailed in the policy terms.
No, insurance is optional. You can choose to insure only valuable or fragile shipments.
Our team prepares customs documents, helps you declare value, and explains duties/taxes in advance. This prevents mistakes that could delay your shipment.
Yes, our customs support includes assistance with clarifications, additional documents, and communication with carriers or authorities to resolve issues quickly - whether the shipment originates from Europe.