Return Handling

Return Handling from ZENI is a service that allows you to easily return goods back to sellers in Europe. If the product arrived defective, in the wrong size, or doesn’t match the description, we handle the return process for you - from preparing paperwork to delivering the parcel to the carrier.

How it works

In your personal account, select the parcel you want to return and choose the Return Handling option. If the seller provided a return label or RMA number, upload it. If not, we can generate a shipping label or arrange the return according to store policy. Our team inspects the parcel, repacks it if necessary, attaches all documents, and hands it over to the appropriate courier in Europe. You’ll receive updates and proof of shipment in your account.

Benefits of Return Handling

• Compliance: we follow store rules, deadlines, and RMA requirements.
• Speed: fast processing and courier drop-off directly in Europe.
• Proof: you get photo evidence, timestamps, and courier receipts.
• Careful repacking: parcels are secured to avoid rejection or damage.
• Convenience: no need to be physically present in Europe.

Why it’s convenient

With Return Handling, you don’t have to worry about strict return policies or short deadlines. ZENI does everything for you, ensuring your refund or exchange is processed quickly and correctly - whether the purchase was made in Europe.