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Assisted Purchase
Assisted Purchase from ZENI helps you shop in Europe when a store does not accept your payment card or requires local billing details. Our team buys the item on your behalf, and you pay safely through your account.
How it works
You submit a request in your personal account with a link to the product you want to buy. We check availability, price, and shipping conditions, then confirm the order with you. After you pay the invoice in your account, our staff purchases the item in Canada or the USA and delivers it to your local warehouse address, where it becomes part of your shipments.
Benefits of assisted purchase
- Accessibility: order from stores that don’t accept foreign cards.
- Convenience: no need for local billing or delivery details in Europe.
- Transparency: clear invoices and confirmations before purchase.
- Security: safe payments through ZENI account.
- Flexibility: combine assisted purchases with other packages for consolidation.
Why it’s convenient
Assisted Purchase removes limits when shopping in Europe. Even if a store requires a local card or address, ZENI makes the purchase for you. You get full access to the marketplace without barriers, while staying safe and confident in every order.
FAQ
Use it when a store in Europe does not accept your card, requires local payment, or blocks foreign customers.
Simply submit a request with the product link, details, and quantity in your account. We’ll confirm before placing the order.
Yes, a small service fee applies. It is clearly displayed before you confirm the purchase.
Yes, once purchased, the order appears in your account. You’ll see status updates as it moves to the warehouse and beyond.
In most cases yes, but some stores may have restrictions. Our team will inform you in advance if Assisted Purchase is not possible.