HOMEPrivacy Policy
This Privacy Policy explains how ZENI (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our package forwarding services from Europe. By accessing our website and services, you agree to the terms of this Policy.
Information We Collect
When you use our services, we may collect personal details (name, email, phone, billing address), account data, shipping details, payment information, and technical data such as IP address and cookies.
How We Use Information
- Services: To provide package forwarding from Europe.
- Orders: To process payments and shipments.
- Communication: To update you about your account or orders.
- Security: To prevent fraud and ensure safe use of our services.
- Improvement: To enhance our website and customer experience.
- Compliance: To meet legal and customs obligations.
Data Sharing & Retention
We do not sell or rent personal data. Information may be shared with shipping partners, payment processors, or required by law. Data is stored only as long as needed for services, compliance, and dispute resolution.
Cookies & Tracking
We use cookies to keep you logged in, remember preferences, and analyze traffic. You can disable cookies in your browser, but some features may not work properly.
Your Rights
You may request access, correction, deletion, or restriction of your data, and withdraw consent at any time by contacting us.
Security & International Transfers
We apply encryption, firewalls, and restricted access to protect your data. As services operate globally, your information may be transferred outside Europe in compliance with applicable laws.
Changes to Policy
We may update this Privacy Policy periodically. Updates will be posted with a new effective date. Continued use of services means you accept the updated terms.
Contact Us
If you have questions about this Privacy Policy, contact ZENI at info@zeni.support, phone +4915510503716, or our office address in Europe.