Registration and obtaining the address are free. You only pay for international shipping and any optional services you choose.

Yes, the address is universal. You can provide it when ordering from any store in Europe, and all packages will be delivered to the warehouse and displayed in your personal account.

Free storage is available for a set period (e.g., 30 days). After that, you can extend storage for a small fee.

In this case, you can use the “assisted purchase” service. We’ll buy the item for you, and you can pay for it through your account.

Yes, standard international courier limits apply. Our team will provide all the necessary details in advance to avoid issues with shipping.

Consolidation is charged as a service fee depending on the number of parcels and the complexity of repacking.

Yes, in your personal account you decide which parcels from Europe to combine and which to ship separately.

Yes, our team carefully checks and repacks all items with protective materials to ensure safe delivery.

Often yes, since one consolidated parcel may require less documentation and handling compared to several smaller shipments.

Typically within 1-2 business days after you place the request in your account.

Repacking is charged based on the number of parcels and the complexity of optimization. You’ll see the cost before confirming the service.

Yes, fragile items are wrapped with bubble wrap, foam, or other protective materials to ensure safe delivery.

Yes, by removing unnecessary packaging and choosing a smaller box, we often reduce both actual and volumetric weight.

Yes, you can request stronger boxes, additional wrapping, or eco-friendly packaging depending on your needs.

Repacking is usually completed within 1 business day after your request is submitted.

Standard storage includes a fixed period (e.g., 30 days). If more time is needed, you can extend storage for an additional fee.

Yes, you can request consolidation, repacking, or photo inspection while your items are in storage.

Extended storage is billed daily or monthly at affordable rates. Pricing depends on the size and number of parcels.

Absolutely. All items are kept in secure, climate-controlled warehouses in Europe with professional handling to avoid damage.

If the storage period expires, we’ll notify you to arrange shipment or extension. Unclaimed parcels may incur fees or be returned according to policy.

Standard includes 3–5 photos of the outer box, shipping label, and visible condition. Extended inspection adds opened-box photos of contents, accessories, and serial/UPC codes.

Typically within 1 business day after your request is submitted in the account. Urgent options may be available during business hours in Europe.

By default, we do not break factory seals. Opening is performed only if you select extended inspection and explicitly allow it for quality verification.

Yes. Images include timestamps and label shots and can support claims or returns. For insurance claims, add the insurance option when creating a shipment.

We optimize for web preview but keep original-quality files available for download in your account when needed.

The insurance cost depends on the declared value of the parcel. You’ll see the exact fee before confirming the shipment.

Insurance covers loss, theft, or damage during international shipping. Specific exclusions may apply and are detailed in the policy terms.

No, insurance is optional. You can choose to insure only valuable or fragile shipments.

Our team prepares customs documents, helps you declare value, and explains duties/taxes in advance. This prevents mistakes that could delay your shipment.

Yes, our customs support includes assistance with clarifications, additional documents, and communication with carriers or authorities to resolve issues quickly - whether the shipment originates from Europe.

Typically an invoice and a customs declaration are required. Our system generates them automatically based on your inputs.

Yes, we provide estimates for duties and taxes based on destination country rules, so you know costs upfront.

Our team will assist you by providing additional documents, clarifications, or direct communication with the carrier/customs if necessary.

No, most forms are generated automatically in your account. You just confirm details before shipping.

We’ll advise you if your items fall under restrictions (like batteries, liquids, or cosmetics). In some cases, extra documentation or special carriers may be required.

Use it when a store in Europe does not accept your card, requires local payment, or blocks foreign customers.

Simply submit a request with the product link, details, and quantity in your account. We’ll confirm before placing the order.

Yes, a small service fee applies. It is clearly displayed before you confirm the purchase.

Yes, once purchased, the order appears in your account. You’ll see status updates as it moves to the warehouse and beyond.

In most cases yes, but some stores may have restrictions. Our team will inform you in advance if Assisted Purchase is not possible.

Yes, if the seller requires it. If not, just provide the store’s instructions and we will handle the return.

Yes, if the store allows prepaid labels or courier booking in Europe, we can arrange it for a service fee.

Usually, unused and in original packaging, but the requirements depend on the seller. We can provide photos before shipping back.

We usually process returns within 1 business day. Delivery times within Europe depend on the courier and the distance to the seller.

A service fee applies for handling, plus any courier or label costs. All charges are shown for your approval before we proceed.

Most deliveries arrive in 2–5 business days depending on the destination and carrier.

We work with DHL, FedEx, Hermes, and other international couriers, depending on your location and preferences.

Most items qualify, but restricted or oversized goods may require special arrangements. Our support team will confirm before shipping.

Prices depend on weight, dimensions, and destination. You’ll see the exact cost in your account before confirming the shipment.

Yes, every express shipment includes detailed tracking from dispatch in Europe until delivery to your address.